You are here to get advice on the healthcare options available to you. By making the right choices at the right time, you will get the best possible treatment. Next time you or a family member are feeling unwell, and you are not sure what to do, use this website to help you.

First aid, self care

We all get into accidents at home or suffer from winter ailments such as coughs and colds. Most of the time we can patch ourselves up and care for ourselves with the help of a First Aid kit.

Use the A-Z Self Help Guide to select your symptoms and get advice on how best to treat common health problems.

It's important that your medicine cabinet is well-stocked to deal with minor accidents and injuries at home and that medicines are safely stored according to their labels and are within their use-by dates.

A basic first aid kit should contain these items.

Don't forget to keep your medicine cabinet out of the reach of children.

There are times when your home First Aid kit simply won't suffice - it's important to remember that there are a variety of options available to you, depending on the extent of your pain.

Visit your pharmacy

Pharmacists are experts on medicine and how they work. They are qualified to give advice on basic health issues such as coughs, colds, sore throats, aches and pains, sprains and stomach upsets.

You can talk to your pharmacist in confidence - even about the most personal symptoms - and you don't need to make an appointment.

Your pharmacist can advise you on whether you need to visit or call other NHS services.

There are a number of pharmacies in Gloucestershire. You can find your nearest one on the NHS Website.

Health Access

Map of Gloucester Health Access Centre Map of Health Access Centres

Gloucester Health Access Centre

The Gloucester Health Access Centre in Eastgate Street, Gloucester is open 8am to 8pm, 7 days a week.

Our GPs provide a wide range of general practice care, including problems like pain, stomach upsets, coughs and minor injuries. We also offer contraception and sexual health advice.

GHAC provides a walk in facility, but patients are seen on an appointment basis. We strongly encourage patients to ring in advance (Tel: 01452 336290), to ensure that they are seen at a time that is convenient to them and to avoid waiting longer than necessary.

Cheltenham Health Access Centre

The Cheltenham Health Access Centre is located within the Hesters Way Community Resource Centre, Cassin Drive, GL51 7SU and is open from 8am to 6.30pm Monday to Friday.

The Nurse Practitioners there provide a wide range of minor illness and injury care, including problems like pain, stomach upsets, coughs and minor injuries. The Centre also offers contraception and sexual health advice, advice on weight management and giving up smoking as well as blood tests. The Nurse Practitioners have access to a number of GP appointments if they feel it is required on the day.

C-HAC provides a same day facility, but patients are seen on an appointment basis. We strongly encourage patients to ring in advance (Tel: 01242 234306 or 01242 548298/9), to ensure that they are seen within an allocated time slot.

Call your GP surgery

If you have a 'flare up' of a long-standing illness such as kidney or lung disease, bronchitis, asthma or diabetes that is not responding to self care or advice from your pharmacist, call your GP surgery.

You can find contact details and opening times for your local GP surgery on the NHS website.

If you need urgent medical care when your surgery is closed (and it can’t wait until the morning) call your surgery number and you will receive information on how to access the care or advice you need.

Plan ahead and please don't use the Out of Hours Service to request repeat prescriptions.

Visit a Minor Injury Unit

Community Minor Injury Units treat a variety of injuries and illnesses such as sprains, cuts and wounds, minor fractures and minor head injuries.

You do not need to make an appointment; you can just turn up. Minor Injury Units can be found at the following locations.

Cirencester Hospital 24 hours
Dilke Memorial Hospital 8am – 11pm
Lydney and District Hospital 8am – 11pm
North Cotswolds Hospital 8am – 8pm
Stroud General Hospital 24 hours
Tewkesbury Community Hospital 8am – 8pm
Vale Community Hospital 8am – 8pm
Winchcombe Medical Centre 8:15am – 6:30pm

When it is an

When it comes to your health or the health of someone in your family, it is often very obvious if the person is seriously ill and needs immediate emergency care. An emergency is a critical or life-threatening situation.

To help you decide what a critical situation is; here are some examples:

  • unconsciousness
  • a suspected stroke
  • heavy blood loss
  • a suspected heart attack
  • difficulty in breathing
  • severe burns

If emergency care is required, a trip to A&E or a 999 call for an ambulance is the right course of action to take.

Please note that the Children's Centre and specialist staff, who provide emergency care for children, are based at Gloucestershire Royal Hospital, Gloucester. If your child needs emergency care, call 999.