These terms, conditions and notices ("Terms of Service") relate to the NHS automated text service (the "Service").
The NHS will not charge you for receiving text (SMS) or picture (MMS) messages under this Service.
However, we cannot accept any legal liability in respect of any charges charged by your mobile network operator for your use of the Service, or for any other loss or damage which may be caused by your use of the Service.
As this is an automated text service, It is not intended that the NHS will read your message and so we cannot personally respond to any messages and contact you.
There may be a delay between when a message is sent and when it is received.
This Service is for use in the United Kingdom.
Your details will be stored and you may receive future relevant messages. You details will not be passed onto any third parties. You can opt out of receiving future messages by sending STOP WELL to 60777
The Service is being provided for the NHS by a third party service provider
Your mobile phone number will be only stored for this Service. Mobile telephone numbers will be deleted when they are no longer required for Service provision.
There is a fair usage requirement for this Service and so excessive or wrongful use of the Service by any mobile phone may lead to that phone being blocked for this Service. Such blocking is at the absolute discretion of the NHS.
We may discontinue, suspend or change this Service at any time but we will let you know, of any changes, on this website.
You are here to get advice on the healthcare options available to you. By making the right choices at the right time, you will get the best possible treatment. Next time you or a family member are feeling unwell, and you are not sure what to do, use this website to help you.
We all get into accidents at home or suffer from winter ailments such as coughs and colds. Most of the time we can patch ourselves up and care for ourselves with the help of a First Aid kit.
Use the A-Z Self Help Guide to select your symptoms and get advice on how best to treat common health problems.
It's important that your medicine cabinet is well-stocked to deal with minor accidents and injuries at home and that medicines are safely stored according to their labels and are within their use-by dates.
A basic first aid kit should contain these items.
Don't forget to keep your medicine cabinet out of the reach of children.
There are times when your home First Aid kit simply won't suffice - it's important to remember that there are a variety of options available to you, depending on the extent of your pain.
Pharmacists are experts on medicine and how they work. They are qualified to give advice on basic health issues such as coughs, colds, sore throats, aches and pains, sprains and stomach upsets.
You can talk to your pharmacist in confidence - even about the most personal symptoms - and you don't need to make an appointment.
Your pharmacist can advise you on whether you need to visit or call other NHS services.
There are a number of pharmacies in Gloucestershire. You can find your nearest one on the NHS Website.
The Gloucester Health Access Centre in Eastgate Street, Gloucester is open 8am to 8pm, 7 days a week.
Our GPs provide a wide range of general practice care, including problems like pain, stomach upsets, coughs and minor injuries. We also offer contraception and sexual health advice.
GHAC provides a walk in facility, but patients are seen on an appointment basis. We strongly encourage patients to ring in advance (Tel: 01452 336290), to ensure that they are seen at a time that is convenient to them and to avoid waiting longer than necessary.
The Cheltenham Health Access Centre is located within the Hesters Way Community Resource Centre, Cassin Drive, GL51 7SU and is open from 8am to 6.30pm Monday to Friday.
The Nurse Practitioners there provide a wide range of minor illness and injury care, including problems like pain, stomach upsets, coughs and minor injuries. The Centre also offers contraception and sexual health advice, advice on weight management and giving up smoking as well as blood tests. The Nurse Practitioners have access to a number of GP appointments if they feel it is required on the day.
C-HAC provides a same day facility, but patients are seen on an appointment basis. We strongly encourage patients to ring in advance (Tel: 01242 234306 or 01242 548298/9), to ensure that they are seen within an allocated time slot.
If you have a 'flare up' of a long-standing illness such as kidney or lung disease, bronchitis, asthma or diabetes that is not responding to self care or advice from your pharmacist, call your GP surgery.
You can find contact details and opening times for your local GP surgery on the NHS website.
If you need urgent medical care when your surgery is closed (and it can’t wait until the morning) call your surgery number and you will receive information on how to access the care or advice you need.
Plan ahead and please don't use the Out of Hours Service to request repeat prescriptions.
Community Minor Injury Units treat a variety of injuries and illnesses such as sprains, cuts and wounds, minor fractures and minor head injuries.
You do not need to make an appointment; you can just turn up. Minor Injury Units can be found at the following locations.
|Cirencester Hospital||24 hours|
|Dilke Memorial Hospital||8am – 11pm|
|Lydney and District Hospital||8am – 11pm|
|North Cotswolds Hospital||8am – 8pm|
|Stroud General Hospital||24 hours|
|Tewkesbury Community Hospital||8am – 8pm|
|Vale Community Hospital||8am – 8pm|
|Winchcombe Medical Centre||8:15am – 6:30pm
When it comes to your health or the health of someone in your family, it is often very obvious if the person is seriously ill and needs immediate emergency care. An emergency is a critical or life-threatening situation.
To help you decide what a critical situation is; here are some examples:
If emergency care is required, a trip to A&E or a 999 call for an ambulance is the right course of action to take.
Please note that the Children's Centre and specialist staff, who provide emergency care for children, are based at Gloucestershire Royal Hospital, Gloucester. If your child needs emergency care, call 999.